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What is ITIL®?

Answer: ITIL® stands for Information Technology Infrastructure Library.

The Information Technology Infrastructure Library (ITIL®) is a framework of better practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL® outlines an extensive set of management procedures that are intended to support businesses in achieving both high financial quality and value in IT operations.

These procedures are supplier-independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.

ITIL® is published in a series of books (hence the term Library), each of which covers a core area within IT Management. The names ITIL® and IT Infrastructure Library are Registered Trade Marks of the United Kingdom's Office of Government Commerce (OGC).

Importantly ITIL® is also recognized as an international standard, namely ISO IEC 20000.   ITIL® is owned by the Office of Government Commerce (OGC) and was conceived from a U.K. government initiative in the mid 1980's.

It began as a project to document best practices in IT, and this framework was quickly adopted. By the early 90's many large organizations and government agencies throughout Europe had adopted ITIL®.

ITIL® Version 2:

To reflect the popularity of ITIL® and to reflect changes in IT, ITIL® version 2 (ITIL® v2) was published in 2000. ITIL® v2 is broken up into 2 parts:

Service Support

     Service Delivery

  • Service Desk
  • Service Level Management
  • Incident Management
  • Capacity Management
  • Problem Management
  • Financial Management
  • Configuration Management
  • Availability Management
  • Change Management
  • IT Service Continuity Management
  • Release Management

 

ITIL® Version 3

The ITIL® version 3 (ITIL® v3) project began in 2004, and involved extensive consultations with thousands of global IT service management practitioners from the public and private sectors, including vendors, qualification bodies, exam institutes and education providers.   May 2007 saw the launch of ITIL® version 3, confirming ITIL®'s place as the worlds' most credible framework for IT Service Management.  ITIL® v3 comprises of 5 core manuals, namely:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
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