Why is an Assessment important?
Answer: If a picture is worth a 1000 words then the reverse should also be true. To define a picture of where you business is currently in its process and product maturity, as well as to identify gaps and areas of improvement, then it needs to be documented...more
What is ITSM?
Answer: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with the needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as silos of individual components to focusing on the delivery of end-to-end services using better practice process models...more
What is ITIL®?
Answer: ITIL® stands for Information Technology Infrastructure Library.
The Information Technology Infrastructure Library (ITIL®) is a framework of better practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL® outlines an extensive set of management procedures that are intended to support businesses in achieving both high financial quality and value in IT operations...more
What is CobiT®?
Answer: CobiT® (Control Objectives for Information and related Technology) is designed to be an information technology governance (IT Governance) aid to management in their understanding and managing of the risks and benefits associated with information and related technology. It is intended that CobiT® provide clear policy and good practice for IT Governance throughout the organization...more