Asset Management & CMDB Workshop
Understanding the complete picture by knowing what assets you have, their relationships to each other is crucial to making informed decisions within your organization, specifically at the Service Desk. Our workshop will review the BMC Service Desk Express (SDE) Asset Management & Purchasing modules, CMDB principles as outlined by ITIL and outline options and a plan to build the correct model for you organization that will deliver results.
As part of the workshop, the following will also be covered:
- Asset Management vs. CMDB
- Principles of a CMDB
- Review of Service Desk Express Asset Management modules
- Defining Configuration Items including use of Serial #'s, Asset tags, and version #'s
- Creation of Categories and Catalogs as well as Assemblies and sub assemblies
- Creating relationships among CI's
- Assigning items to clients (Configurations)
- Use of external products to support the SDE Asset Management
- Bar Code scanning
- Configuration Management Express
Order #: PBC-SDE-ASSET