BMC Service Desk Express Health Check
Our Service Desk Express Health Check Assessment is both Business Process & CRM Product focused. After reviewing your service desk processes and product, we identify key focus areas of improvement. The final results are a document that highlights "Where you are currently", "Where you want to be" and "How to get there":
Business Process: We start off with a high level review of your business with specific attention to you service desk operation. We also review any service desk process and procedures, reporting, current mission, goals & future endeavors. This information is then used as part of the baseline while reviewing your SDE Product configuration.
We start off with a high level review of your business with specific attention to you service desk operation. We also review any service desk process and procedures, reporting, current mission, goals & future endeavors. This information is then used as part of the baseline while reviewing your SDE Product configuration.Service Desk Express product review: With your business objectives in mind we then review your Service Desk Express configuration to determine how effectively the tool is being used to support your current initiatives. Some of the areas that we focus on are: data collection, reporting, form design, work flow processing and notifications, and permissions.
Order #: PBC-SDE-HEALTH