BMC Service Desk Express Change Management
Our SDE Change Management Service is more than implementing but rather adapting the modules and workflow of SDE Change Management to your current Change Management process. Unlike other companies that use the ‘out of the box' forms as your Change Management process, we at Pinnacle start by reviewing your current process and work with you to fine tune your process while identifying elements of the SDE software that can be used to support your process. The following service includes:
- Change Management Work shop
- Review of customer Change Management process
- Define High Level Communication plan to be used in Workflow process (i.e who is to be informed of changes, what information will they receive and frequency of notifications)
- Review of SDE Change Management modules and identify database changes to support the process
- Review SDE Change Management reports and identify any custom reports needed.
- Form customizations
- Business Rule Notifications
- Detailed Documentation
Order # - PBC-MCCM