BMC IT Service Management Express
Business Need
- An integrated Service Management solution that will transition the business from reactive to proactive.
- Gain visibility and control of IT assets within the infrastructure to reduce costs while improving service quality.
- Manage IT changes more effectively to minimize business disruptions.
- Automate and streamline identity management to minimize security risks.
Solution
BMC ITSM Express is a modular solution that integrates BMC industry-leading products to meet the demands of service, performance, and compliance through IT Infrastructure Library (ITIL®) better practices. It offers out-of-the-box integration between BMC Service Desk Express Suite and other BMC ITSM Express products to deliver "proactive" service management through the resulting synergy. Unlike other competitors who depend on third party solutions, BMC ITSM Express comprises of all indigenous components.