• BMC Service Desk Express Suite Is a complete browser-based service desk tracking automation tool.  It offers a flexible architecture which makes it an ideal service desk tracking software for the needs of many businesses.  Powerful workflow provides unmatched service and reduces operational expenses, while interactive graphical reporting displays the data you need to make informed business decisions.

• BMC Configuration Manager Express provides hardware and software asset discovery, inventory management, software usage tracking and policy-based automation of application management.  It allows you to optimize your IT assets, automate inventory management and improve the effectiveness of your Service Desk while reducing costs and improving quality of service.

• BMC Knowledge Management Express is a complete knowledge management IT solution that allows you to build, maintain, and measure the success of your knowledge base, while improving service and reducing resolution time by capturing and managing solutions created and identified by your service desk and IT staff.

• BMC Service Desk Express Change Management software is based upon ITIL® better practices that allow businesses to minimize the impact of changes on the production environment while increasing overall productivity.  Through the associated Problem Management module, one can define root causes and create a plan for implementing the change.  Business risk assessments and approvals can be generated and associated to the pending change.   BMC Change Management also allows you to automatically link incidents, problems, and changes and display those changes via the Forward Schedule of Change module or via Quick Views using the Calendar option.

• BMC ITSM Express offers a modular, integrated service, performance and compliance solution designed specifically for midsized business. 
  

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