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Service Desk Plus

Service Desk Plus is a uniquely customized database in that it includes all of the features of Service Desk Primer(see below) as well as the following Service Request processes: New Hired Employees, Leaving Employees and Loaner Laptop.  By leveraging enhanced form design, Business Rule logic and Notifications one can engage and task departments such as HR, Facilities, IT and Telecommunications to take action on their portion of the customer's service request.


  • Pre-Implementation Workbook
  • Pre-configured Service Desk Database
      • Customized Incident, Work Order , Client, Company and Department forms
      • Group/Staff Templates with suggested permissions
      • Customized Subject Tree
      • Select Business Rule Notifications
      • Status Codes
      • Importing of Client Data
      • 1 day of End User/Administrator Training

NOTE:  Loaner Laptop process requires inventory assets to be populated in Service Desk Express...Please ask us for additional details.

Order #: - PBC-SDE-Plus

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