Service Desk Primer
For those that have time, resource and budget constraints; our BMC Service Desk Express Primer implementation takes the guess work out of your installation. We have leveraged many years of working with the SDE (formerly Magic) product and have developed a preconfigured system that will dramatically reduce the implementation time of your product.
Our offering consists of:
- Pre-Implementation Workbook
- Pre-configured Service Desk Database
- Customized Incident, Work Order, Client, Company and Department forms
- Group/Staff templates with suggested permissions
- Customized Subject Tree
- Select Business Rule Notifications
- Status Codes
- Importing of Client Data
- 1 day of End User/Administrator Training
Order #: - PBC-SDE-Primer