Service Desk Express - Go Live
This Consulting service will provide a Certified SDE consultant on site during the time when a customer will be rolling out their SDE system into production. It is intended to provide the mentoring support necessary to assist with the resolution of any technical issues that may arise during the roll-out as well as monitor performance and fine-tune the SDE database and application server.Order #: PBC-SDE-GOLIVE
Service Desk Express - Remote Configuration
The following service allows for the configuration of our customers SDE Service Desk platform remotely. The customer must have a high speed Internet connection that will allow for our technicians to access their systems to perform the required configuration changes.
Order #: PBC-SDE_REMOTE
Service Desk - Peak Performance Plan
Our Service Desk Express Peak Performance Plan is an annual subscription that provides you with 4 weeks of on-site consulting of one week per quarter. You may also group the weeks together for a specific project. This service is $27,000 (which includes travel costs). Additional weeks are at $6,800 plus expenses. Clients LOCAL to us will receive an additional discount!
Order #: PBC-PPLAN